splashtop mouse not working

"Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Your daily dose of tech news, in brief. Wait for Windows to detect the mouse again once the installation is complete. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Simply close the app, and it should work upon opening it again. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). response? Lord that was bloody annoying ! Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. See all Splashtop remote access and remote support solutions. When youre done with the session, just click the End session button at the left of the footer toolbar. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Check through the settings and adjust any you want to change. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Troubleshoot problems with your Microsoft mouse or keyboard Is the mouse operation not working as expected with - Splashtop Inc. All i did was google remote desktop mouse pointer disappears and this article showed up. I see that type of response, but I don't reply to them because they are not in my post thread. For those utilizing a Windows 7 OS, users must install any additional printer drivers. Seem like what you have done in the video is exactly as described. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Is there a way i can do that please help. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. Sometimes an error message will appear, and sometimes it wont. Mouse Lagging and Beeping Sound "Now hopefully you understand why i said 'can you use VNC? I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? Find out why 20 million people use Splashtop and try it out for yourself today! useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Thanks. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. For more information, please see our was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. What to Do If Your Mouse Stops Working | PCMag With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Thanks a lot There were many other solutions on net, but yours was perfect. Open the app to see if Splashtop runs as intended. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. '"Oh, I understood that completely when I first read it. I added a "LocalAdmin" -- but didn't set the type to admin. Copyright 2023 Splashtop Inc. All rights reserved. How to Configure Secure Remote Access and Support - Splashtop Inc. New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? It's 100% irrelevant to getting the Exchange issue fixed.". Thanks for not making a long winded explanation and simply getting to the fix. Brilliant! Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Clicking represents a touch. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? Where have YOU been all my life? comes to mind. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. (LogOut/ If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Based on your instructions I dug out an alternative fine grained solution. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. Splashtop did sometimes have a slight lag when screen . Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. If the display remains blurry/fuzzy, try restarting the remote session. QED. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . If there's a NinjaRMM rep here, give us the situation if you would. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Launch the file manager from the control bar. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Optical vs. Laser Mouse | Digital Trends Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Sorry JR Im still on my learners plates when it comes to Mac . That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Pc mac download - Splashtop Remote Desktop - Access your computer from "Cant you just use VNC or something similar?" You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Hi Team, THANK YOU! True Multi-Monitor Remote Desktop Access | Splashtop Thank you so much for having rescued my life. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Oh my gawd, Id have your babies if it were biologically possible!!!! Share this: Twitter Facebook LinkedIn More Loading. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. and should just immediately switch to the RDP terminal session. It's a two part server/workstation software enabling for remote USB and found it here: It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. In the sample illustration below, it is shown as enabled. Disable hardware acceleration of the display adapter on the computer Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. Review: Splashtop Remote Desktop For iPad - Appadvice.com Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. And what are the pros and cons vs cloud based. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. You should see a prompt to pair your mouse. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Thanks again for helping to uncover the corner case win7 issue with terminal switching. How to Use an iPad as a Second Monitor for Windows/Mac Lock the streamer settings using Splashtop admin credentials. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. On my way to go nuts during a technical emergency during the crismas. Testing VNC or something similar, even SOS, would be have been irrelevant. You should try it some time! The annually-billed price is $28.6 per computer per month. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. 2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech Privacy Policy. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Do you get it now? Change), You are commenting using your Twitter account. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). Have you installed the latest streamer and application? This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. Automatically blank the remote screen when connected. In this article, we've seen how to get set up with Splashtop SOS. Can Splashtop be Used to Surveillance Remote Workers? Q&A Operating system not responding. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Keep pressing and holding for up to 10 seconds (until the device turns off). It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. I decided to let MS install the 22H2 build. Search apps & features in the start menu and open it. thanks! Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. Mouse pointer or cursor disappears or gone missing on Windows File transfer is supported in version 2.6. All remote desktop connections are secure and encrypted. You were WRONG. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Haha, you get the award for the most enthusiastic reply posted on my blog. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Why is my mouse cursor not aligned with the remote computer? Below is the fastest and most efficient way to configure this option. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Can i hook up a mouse to my ipad pro - Best Online Dating Site - Free still the cursor is not visible on the remote computer which i have remoted in to, please help. If any readers can provide advice for Mac please leave a comment! This black screen will linger for a few seconds, and then the app crashes. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. Hope this helps. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. From the interface, you'll see a list of all remotely-accessible devices. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Mouse cursor not visible or menus not opening - Adobe Help Center Any quicker keyboard shortcuts? Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware I'm a freelance writer specializing in technical communication. Mouse will not move, had to turn accessibility on - Splashtop Business Thanks! Lock the remote computer's keyboard and mouse while in session. I found this post while researching how other people have fixed the problem. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Today I finally had time to google wtf made the cursor disappear. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. For disconnect issue when switching users, we can't reproduce the issue in-house. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Thanks and apology for the issue encountered. I decided to let MS install the 22H2 build. I'm checking with support team. stay tuned thanks. Step 3. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Unable to use Splashtop to connect to an in-use Remote Desktop Connection See if you are still experiencing a problem. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. is a KNOWN ISSUE?Gregg. Splashtop Personal - Support Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. Mouse Not Detected or Working in Windows - Computer Hope Copyright 2023 Splashtop Inc. All rights reserved. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Step 1. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. Try It Free Buy Now. Click the Hardware tab, and then click Device Manager. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. This is indicated by the icon at the center of the toolbar, as shown below. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. I do almost all my work over RDP and this was driving me crazy! 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. This is indeed helpful, thank you so much. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. How to Fix It When Your Mouse Scroll Is Not Working - Lifewire See Software Compare Both. Do the cursor settings go back to the original settings? As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. However, if you'd like a free alternative, we have mentioned one in the article itself. Apply, and voila, the cursor is visible again and the remaining pointers are still white. It is so frustrating when it disappears . Click " Uninstall " to confirm. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Look for the "+" SOS icon when you start the app and tap it. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Your solution OFFICIALLY ends the nightmare. Hit the monitor icon on the Splashtop ribbon. Splashtop wired xdisplay not working is a very common issue for Android OS users. When you begin the session, the remote computer screen will open in a window on your computer. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Let the device recharge and then turn the device back on again. I'm excited to be here, and hope to be able to contribute. "Splashtop wont let me connect at the same time as an end user!" (Mine shows disabled if I use the function key to disable it- surprise..:))