All venues have seating options available for patrons in wheelchairs or who require assistance. No, we cannot refund the additional charge for the Refundable tickets. Ticketing | FAQs | ICC Sydney Concession and junior barcodes will show up as such. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If you have purchased concession tickets, you are also required to present a valid concession card. To purchase more than one set of tickets to multiple events, click on the. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . I ordered a lanyard with my ticket purchase, when will this arrive? Tap "Add to Passbook" at the bottom of your mobile ticket. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. How do I redeem my Ticketek Gift Voucher? Can event notifications and location services be turned off from the Ticketek app? Tickets can be purchased via our website here, or over the phone on 1300 722 515. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Tickets will be available to purchase, once onsale, through Ticketek. No. For security purposes, you must still enter your password when purchasing or updating your account details. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. To do this, please check the 'keep me signed in' box when you log in. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. 2022 AFL Ticketing Information | Adelaide Football Club Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Your barcode number can also be found via your online account here. Once tickets are added to Passbook, simply open the Apple Passbook app. We sell tickets on a "next best available" seating system. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Terms & Conditions of Sale | Ticketek NZ Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. No, only Mobile Tickets can be added into your Passbook. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Change of mind is not an approved reason. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. chevron_left. Sell tickets directly from your Ticketek Account. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Some events may have a Family ticket which includes 1 Adult and 1 Junior. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. . Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. endobj Invitee B starts purchasing two seats from hold. When tickets are no longer available the event will be displayed as Allocation Exhausted.". If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Sign In Join today Please note: AFL House is currently closed to the public. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. FAQs | NZC https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. The MCG does apply an additional transaction fee. ezyTicket - your ticket is emailed to you in PDF format. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Invitee B purchases the two seats they were assigned at step (b). What does General Admission (GA) mean? AFL Membership will provide match-specific information about the ticket redemption process prior to each game. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Will I be notified of event / gate changes? When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. If you purchased online or through our call centre please contact Customer Service for further assistance. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Promoters sometimes request that a number of tickets be held for promotional purposes. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family Yes, if you don't log in you will see a selection of national events. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. You can find information on how to access your Mobile Membership through the AFL Live App here. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? No, refundable tickets can only be selected during the original purchase. Please refer to Ticketek's. Full Ticketek Refundable terms and conditions of sale can be viewed here. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Change My Location This is just another way of conveniently storing and viewing your mobile tickets. Discover New Events. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Select an event category type from the Genre drop-down menu and click 'GO'. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). General Admission (GA) is an unreserved section/event where seating is not reserved for you. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Concession and Children's ticket entitlements vary from event to event. to collect tickets. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Enter the required information in the fields provided. Your region is identified by your IP address. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Are Refundable tickets available through Ticketek Marketplace? You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. The email account that the message has been sent to is full. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Where can I find my AFL Membership number? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Gift Vouchers can also come in pdf format, which can be printed. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. An administration fee of $10 will be charged. FAQ allblacks.com No, Ticketek Gift Vouchers are not reloadable. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. What are the terms of General Admission (GA)? These tickets will be cancelled and reissued in the name of the new ticket owner. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Ticketek AU - Apps on Google Play As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Accept the Ts&Cs and "Submit" 9. Restricted view refers to seats that have restricted viewing of the stage or event. You may be required to submit to a search of your person and/or possessions before entering the event. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Make sure the backlight on your phone is set nice and bright. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Please wait a few seconds for it to load. In most cases, tickets must be returned to the place where they were purchased. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Will I be required to pay to reserve a seat? The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Can I forward my Mobile Ticket to a friend? Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. What does Ticketek do to prevent scalping? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. This can be accessed using the 'Share and Save' button on the mobile ticket. The term including when used in these Terms and Conditions is not a term of limitation. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. <> Once you have logged in, update your information. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. By clicking this link, a web page will be displayed containing your ticket. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Request details from Ticketek when booking your ticket. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 There are three delivery options: Note that for general admission events, tickets can not be replaced. There are over 20 circumstances you may request a refund. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Refunds, Payments and Exchanges. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. How can I get Ticketek to sell tickets to my event? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. They will be assigned the next two seats along (next to Invitee A). No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Hello fresh has an offer on Ticketek, which is a scam don't click it . Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. FAQs 2023 | AFL Membership There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Invitee A starts purchasing two seats from hold. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once We will be in contact with you within two business days of receipt of this information. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. What can I do to increase my chances of getting tickets to a popular How do I find my tickets once they are in Passbook? Can I use a device larger than a mobile phone (e.g. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand What if I enter my Voucher ID incorrectly online? Don't worry though, until you finalise your purchase the value will remain on your voucher. Ticketek's Group Bookingscan help you plan your next excursion. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. You can purchase and reserve tickets in any combination up to the ticket limit for the event. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. How do I save my credit or debit card details? <> There was a spelling mistake in the email address entered. I would still like my tickets mailed to me at my overseas address, is this possible? You are responsible for knowing the contact details of all attendees in your group. Some events have more than one price type. Tour dates Ticketek is selling for the following venues only. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? PDF Official Stray Kids Collector Ticket FAQ