dnata customer service agent interview

This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. The two sectors bring their challenges, so it is difficult to choose a preference. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. I interviewed at Dnata in Feb 2023. . questo messaggio, invia un'email all'indirizzo This question is not an opportunity to complain about your previous job or company! - collgues de tout type comme par tout. ", "That is a great question, and I appreciate that you consider continued education options for your employees. This way, nothing comes back to bite me later on, as the deadline approaches.". Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. This site uses cookies. Be prepared with specific examples from a recent news story or client reviews. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. Dnata Interview Questions (2023) | Glassdoor United Arab Emirates Through Indeed22 %. We will get enough time to answer the question and no need to be hurry. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. Very easy, nothing to hard. Simple and easy to understand the process. dnata International Airport Operations Glassdoor users rated their interview experience at. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. Any current certificates and tickets are helpful to bring with you to the interview. Have a question or concern? I worked very hard! ", "I am currently making $100,000 per year with two bonus opportunities. Followed by 2 technical ,1 managerial round. Other21 %. Please help us protect Glassdoor by verifying that you're a "I naturally take on a leader and mentor-ship type of role with my co-workers. I link the questions down below. "For the past four years I have been working with ABC, in the private sector. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} ", "Without safety in the workplace, there would be complete chaos. I do understand the importance of it, though. Often we will leave the tasks that we don't like for last in the act of procrastination. Upvote 14. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . It is okay to brag a little bit when answering this question. To find out more about the cookies we use, see our Privacy Policy. Customer Service - Dubai, UAE (Job) - Edarabia I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. - What is the company's primary goal for this position in the next 12 months? I applied through college or university. Languages:{%selectedMarker.languages%} dnata Employee Reviews for Customer Service Representative - Indeed Amongst other general interview questions, I was tested on what do acronyms stand for. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. Sheikh Zayed Road dnata Employee Reviews for Customer Service Representative - Indeed For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn I was also processed for final interview. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. ", "I have been meticulous when paving my career path. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. scusiamo se questo pu causarti degli inconvenienti. Be sure to complete your answer by telling the interview what the outcome was. Lamentamos Getting passengers through check points and to terminals quickly and safely. Working for Dnata gets you recognised and other companies want to grab you. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). Perhaps you earned individual awards, accolades, or scholarships. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. to let us know you're having trouble. Self-motivated individual and strongly believes in teamwork. This question can be a tough one because everyone wants to be liked and considered personable. Please fill in the following fields with proper details. I planned four social events per year, and the turnout was always wonderful. ", "I greatly appreciate constructive feedback. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. I am not the type of personality to be pushed around on the job. First, we get everyone off to a common start. Followed by 2 technical ,1 managerial round. I see that you have operations management positions open. 86 Dnata Interview Questions & Answers (2023) | Glassdoor We have many competitors in this industry. 31 Dnata Interview Questions (+ Answers) I certainly enjoy the challenge!". We should prepare about our self very well. dnata interview questions & answers | Indeed.com I submitted my application through email. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I would have participated more in external company events. - Is this a replacement search or a newly created role? A potential employer will often base their offer on your current salary. Wir entschuldigen uns fr die Umstnde. Airport Customer Service Interview. Dnata Pax Service Agent Interview Questions | Glassdoor Caso continue recebendo esta mensagem, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Be sure to research the kind of environment offered in this position before the interview. At this moment, if I could choose any course to take, I would pick XYZ. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. When factoring in bonuses and additional . Why do you specifically want to work for Dnata? Fill out a form. Ethical dilemmas in the workplace will come up from time to time. The interview process at DNATA is long and strenuous as there are many preliminary rounds. ", "Stress is part of any demanding job, and I embrace it to the fullest. Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). I was asked did I google it? The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. ", "That is a great question! One example of this would be the telephone sales scripts that I crafted for our inside sales team. You should be transparent about your most recent earnings and be prepared to back up any salary requests. The higher priority tasks, I complete first. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. 1.Technical 2 technical 3 managerial 3 round of interview. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. - Is there any reason why you would not hire me? They were lively and effective, and sales increased by 23% in the first 90 days of implementation. The topics included energy efficiency and recycling.". This experience has broadened my exposure a huge range of individuals. When workloads increase, stress levels do too. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Most frequently, I read Pavement Publications. per informarci del problema. - What do you see as the biggest change in this industry over the past 3 years? I believe there are always opportunities for leadership - you have to keep your eyes open! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. The process took 3 days. Interviewed through hireview app. The you ill have a hirevue interview. Ground Handling | dnata I feel that this particular position would take my career exactly where it should be. "I am always interested in learning more about this industry and the changes that are taking place. - How long has this role been vacant? dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. ", "If I had to choose, I would rather be a dynamic leader. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. Amongst other general interview questions, I was tested on what do acronyms stand for. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. dnata - one of the world's largest air service providers - YouTube We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. After you pass that portion, you will be asked to remain seated. Dnata Customer Service Agent Interview Questions Dnata Customer Service Representative Interview Questions "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Dnata Customer Service Agent Interview Questions | Glassdoor I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. Onze ", "I have many accomplishments of which I am proud. I have multiple safety-related tickets including X, Y, and Z. Your company is forward-thinking and progressive. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. Recruiter contacted me11 %. What is the interview process like at Dnata? We should prepare about our self very well. You can't always predict what they may say, and you also can't always predict how you might feel in response. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. It felt great to accomplish so much and receive recognition for my dedication. Find additional company focused interview questions by practicing from one of our industry sets. Written and technical interview conducted. Briefly share with the interviewer how you stay up to date on current events related to Dnata. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". Every week there are new volunteers and new individuals with a range of needs. I applied through college or university. This site is protected by reCAPTCHA and the Google Free interview details posted anonymously by Dnata interview candidates. Dates shown above are approximate. Receiving feedback from a manager or supervisor can be tough. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. We will get enough time to answer the question and no need to be hurry. The next question was what does API stand for, which I gave the answer. Once You Subscribed, Don't Forget To Verify It From Your Email Address. Interviews for Top Jobs at Dnata. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Offering ground handling, cargo, travel, and flight catering services in 35. I have learned a great deal from both public and private work. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. This allows us to improve and customize your browsing experience. Every new dnata employee, regardless of location or company, receives consistent training on their first day. However, we take things well beyond that initial induction. Also, what types of career growth opportunities would follow this position? Generate a list of pending requests from DMIS to analyse advance work load profile. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. Things have gone very well for me so far, and I am thankful for that. I am self-driven and have no problem taking the initiative to get the job done. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. The purpose of this page is to help you prepare for your job interview. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The most reliable source that I utilize is 'Transport Topics.' The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. However, being a dynamic leader can make you a proponent for change in the organization. I interviewed at Dnata (Manila, Manila) in Nov 2022. message, contactez-nous l'adresse We are proud that our reputation attracts talented and motivated people. Be prepared with specific examples from a recent news story or client reviews. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Last year I was given the opportunity to take a course in A and another in B. I have three years' experience in public transport and four years' experience in private transportation. They agreed and implemented my suggestion. how do you handle your stress in a difficult time? I appreciate diversity in the workplace! You must create your own answers, and be prepared for any interview question in any interview. The recruitment coordinator immediately called for an initial interview after passing the paper screening. What is the interview process like at dnata? | Indeed.com Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Even if you're not leading a team, you can still demonstrate the qualities of a leader! Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. Dubai First, we get everyone off to a common start. Glassdoor users rated their interview experience at. I interviewed at Dnata in Feb 2023. If it's something that catches me by surprise, I usually ask for clarification. Dnata Customer Service Agent Jobs | Glassdoor Assure the interviewer that you are most willing to comply with any form of background check they require. You cannot change others, but there is always the option to upgrade yourself! "I prefer working in a more predictable environment because I can be more effective in my tasks. Dnata Interview Questions (2023) | Glassdoor I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Learning how to respond when given a performance review or negative feedback is essential. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. Questions were about math, eye sight, english Grammer and passages but very tricky. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. Interviews for Top Jobs at Dnata. om ons te informeren over dit probleem. para nos informar sobre o problema. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. With that said, I love to learn about new resources. dnata Airport Operations the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . First you will have an assessment test which is basically you need tackle the time limit. ", "Yes, I have been asked to lie on the job before. If so - be sure to mention those achievements as well! Therefore, any date prior to 2019 might not be accurate. This training includes topics on transportation management, government policy and workplace safety.". In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. I feel that this role with Dnata is a perfect step in my career now, and for the future. I was asked what does JSON stand for and got the first two letters (what is this school)? Everyone has something to offer using their unique qualities.". Sorry I couldn't remember the acronym for one! Cambata Aviation Pvt Ltd. 2015 - 20169 . Our team started to complete most of the tasks when it came to group projects. This was disgusting behavior from an interviewer to question my integrity. If you continue to see this Take a few minutes to bring your resume to life for the interviewer. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". focused in Specialized Sales, Merchandising and Marketing Operations. I am proud of my 3.90 GPA. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I do this to ensure that the more complicated parts of my projects are taken care of right away. ", "I find myself getting along with most people at work. Lack of benefits. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. The process took 1 week. After a week, I was called to report to start my duty. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Dnata Customer Service Agent Salaries | Glassdoor Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. 37 Dnata Customer Service Agent jobs. Talk to the interviewer about your career progression and what you would like to see in the future. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. ", "I would say that I have a demanding task or project, nearly every day. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. A waste of my time! Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Productive and and excellent work place. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". Employee engagement went up, and some powerful connections were made. "I completed my Engineering degree in 2011 from University of Florida. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Dubai Talk about your education experience and be sure to highlight any areas of excellence. I have been in the industry 7+ years. "Overall, my career has progressed a touch slower than I would have liked. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. Dnata Interview Questions (2023) | Glassdoor Get More Information About Our Dnata Interview Questions. and Terms of Service apply. Ask me what a JSON or API is and I will tell you exactly what it is. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university.

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