Coild you please help me out? Checkboxes: Missing 3 that should be checked. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. No. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Trying new things- my baby brother practiced crawling through a tunnel. When I made mistakes, I simply reverted to the last saved version. Excellent article and with lots of information. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Service Cloud Specialist Superbadge - 4,5,6,7. Could you share a bit more details on what you have done for this step? Look at the page layout and enable knowledge. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. The solution? Intermediate case users can access both lists of cases. By clicking Sign up for GitHub, you agree to our terms of service and Have you set up the routing address? The free lemonade offer worked! Still not sure what Im talking about? Hi there,I am struglling with sataus update within a macro. I am stuck on challenge 5. New Profile button, instead of hitting the Clone button on the Technical profile page. Think carefully about the language it talks about pushing cases UP and pushing cases TO. I have the same problem, I have the same problem, could you solve it? advanced apex specialist superbadge solution. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. These are instructions on the types of rules you need to make. 43 are for Admins. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . I'm whole again. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Does anybody have a moment to help? Copyright 2000-2022 Salesforce, Inc. All rights reserved. Ensure you set up the routing for Advanced Cases properly. "Can you please help me, what am I missing? I have the same problem and my Entitlement Process is already active :(. Ensure the Case Reason and Type Analysis report format is SUMMARY. I also ran into this after copy pasting the API Name out of the error message. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Ensure you create 'Billing Topics' for Knowledge." Could you share what you have for your dashboard/report/etc and I'll take a look! Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. You also get personal insight into the life of a Trailhead Baby! Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? This is a fun challenge - if you are, like me, a total Service Cloud novice. Did i use the wrong template?
Service Cloud Specialist Superbadge - 1,2,3 - Blogger Luckily, the macros module was very fresh in my mind. Tonight's challenge involves the creation of two processes. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Can you help how to revert it back and to see Closed status field. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Trailhead Baby any idea? Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. You signed in with another tab or window. Did you create a new console? If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1.
Service Cloud Specialist Superbadge - Qiita Review the steps to rename the console to 'Cloud Support Service Console'. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Why the change of heart? The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Sign in I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Are you using a Dev org or a playground generate from Trailhead? Nice and informative blog! It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). If you are still stuck after that, leave a comment with some more details and I'll take a look. Your help is needed! *must be completed in lightning experience*1. Or rename a standard one? Have a question about this project? on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I add wrong queue to Presence Statuses but I still have the same issue. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I have created data categories and Subcategories and have activated.But have issue with the above error. I am the Trailhead Baby! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Enter the billing service credentials in the custom setting. Some changes are done at Challenge 2. I removed those and then the trailheadapproval was there. Stuck on Superbadge Apex Specialist Step 1? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I used a new trailhead playground created exclusively for the service cloud badge. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about
https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Making dinner for Mom! Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). At last count, there are 81 Salesforce Trailhead projects for developers. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I am right now @ step 6. hope to finish the superbadge now soon.!!! This way, I can take a deeper look. A support process is similar - different stages apply to each process. Anyone have any idea? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. LWC Specialist Superbadge : Guide to Challenges - gigminds Expert Tips on Getting Your Billing Superbadge - ITequality Thanks for your advice and help. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? You, my amazing reader, get more than tips for a Salesforce Superbadge. If you need more help, leave a comment! Various trademarks held by their respective owners. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I had figured that out in order to build the macro. Start in setup. I am the Trailhead Baby! Confused? After changing the name of the inactive user it worked for me. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Knowledge Basics for Lightning Experience. (Email to rebecca@capstorm.com). @Joy.. Can you please share the solution ?r. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. I'm STILL hacking away at this error message. This comment has been removed by the author. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. The simple things Hey, i'm on challenge 3 and almost done. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. read more, Youre going to think Im totally pathetic for writing about this!!! Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Hello, Thanks for your feedback. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Below are tips and gotchas for each report / dashboard. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Change the labels for Case and Product To Maintenance Request and Equipment respectively. Thanks a lot in advance. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Hope this solves it for you too. It's a status. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I even tried to create a new playground and start over (that only made things wose). (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. (Not the "standard platform user", just "standard user"). I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! but i don't know what is next step? 1 is checked that should not be checked. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? :) I'd reconsider that time trigger. I'd try this- Delete the current process. Sorry . I can't figure out what this error means. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Challenge 5 error : We can't find a field called 'Question Long Text Area'. It's a picklist. Did you check the values? I hope that you feel inspired. I was very impressed by this post, this site has always been pleasant news. Ensure Agents have access to Knowledge when viewing a Case. I fixed it, it was a really stupid mistake. I was creating 'wrong queue' queue . I'm at a loss as to what I could be missing. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. If the action is missing from the page layout, it will not show up as an option in the feed. No. This is really a tricky one. Its upsurd. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ?
Appreciate any help. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Keep working, great job i believe you should like my post home care specialists. I got it figured out. I just finished the superbadge. I'd bet that the solution is to "clone" not rename.
Trailhead Superbadge: Data Integration Specialist - Forcetalks Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Add to Trailmix. for Challenge 7. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. If you did them recently, try not to leave it too long to attempt this superbadge. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good.